- In the first instance parents should speak to the class teacher
- Make an appointment with the school SENCO/HT
- If matters are unresolved please seek further advice from SENDIASS . Durham SEND Information Advice and Support Service is a statutory service supporting parents/carers of children with special educational needs and disabilities (SEND) and children and young people with SEND.
- To make a formal complaint please follow the procedure in the Complaints Policy which can be found in our School Policies section.
These concerns are either sorted out informally, often as a result of discussions, or become formal complaints. The period of consideration will vary with the degree and complexity of the complaint and the urgency with which it needs to be settled.
If your concern is directly related to decisions around an EHC assessment or EHCP this will be managed directly by the Durham Statutory Casework Team.
If you would like to discuss your SEND requirements in detail please contact the school to arrange an appointment. Further information can be found in the Complaints Policy in the School Policies section of your website or by visiting the Durham County Council Local Offer website.